Playa Transfers - Frequently asked questions

Why book with PlayadelCarmenTransfers?

PlayadelCarmenTransfers is a reliable company with more than 10 years of experience in providing transportation services from Cancun Airport to any location in the Riviera Maya. We always aim to do more for our customers, to exceed their expectations, with a friendly, well trained staff. Our vehicles are equipped to ensure your safety and satisfaction at any moment.

How do I book?

Our system is one of the friendliest and secure ones; the reservation process is very easy. In our website, you will find the quotation box located below the welcome image, you just need to select the type of service (one way or round trip), the arriving and departing dates and finally the number of passengers. You will be given a quote and you will pass to the booking form where you fill in the flight information, then proceed with payment and automatically will receive the payment confirmation. Within the next hours our staff will send you the customized service confirmation.

Do you have infant seats?

We do have child seats fit for babies 0-24 months old. The child seats need to be requested in advance.

What do I need to do if my flight is delayed?

We have staff at all three different terminals at the Cancun International Airport, checking the flight status all day long, if your flight is delayed, we will know it and we will be waiting for you. If your flight is canceled or you lose the flight and you will be flying with different airline, you must contact us and provide the new flight information, or if you will be flying another day, you need to contact us to provide the new dates and new flight information.

Where will I meet the driver?

Once the flight landed, you will pass through Immigration, Baggage claim, Customs and then you need to walk all the way outside of the airport building and you will see the TulumTransfer.coms greeting person holding a big sign with your name.

Can I pay in CASH upon arrival?

All our services are pre-paid. Prepayment helps us cut down on no-shows, reduce fraudulent reservations and keep costs down. In addition, prepayment is a much easier and more convenient way for our guests to use our service.

What is the open service by the hour?

Shop and have fun in the Riviera Maya without the tight schedules of tour companies. Book a private vehicle to take you wherever you want, at your own pace. Minimum required time for the service is 5 hours at 40usd/hour. Additional time can be booked with the driver at 50usd/hour. *not included: gratuities, entrance fees and toll fees.